Refund Policy

Overview

This Refund Policy explains when Paper Banana may refund payments for paid subscriptions and one-time credit packages purchased through paperbananaai.net. It applies in addition to our Terms of Service.

Effective and Last Updated: August 12, 2026

7-Day Unused Purchase Refunds

You may request a refund within 7 calendar days of an eligible paid subscription purchase, subscription renewal, or one-time credit-package purchase when the purchase and all benefits associated with it remain completely unused.

For a purchase to be unused, you must not have consumed any associated paid credits, used subscription-only or paid features, completed a generation using those benefits, or downloaded an output created with them. We review eligibility using the account and transaction records for the purchase.

Purchases That Are Not Eligible

Refunds are not available for:

• Purchases requested more than 7 calendar days after the transaction
• Purchases for which any associated credits or paid subscription benefits have been used
• Completed generations, downloaded outputs, or use of paid-only features
• Partial refunds for a remaining portion of credits, time, or a billing period
• Prorated refunds for the current subscription period after cancellation

Cancelling a renewing subscription stops future renewals; it does not by itself create a refund for the current billing period.

Failed Generations and Technical Issues

When a generation fails, Paper Banana may return the credits charged for that failed generation under the Service's normal credit-handling process. A credit return for a failed generation is not a cash refund and does not change the eligibility rules above.

If you believe you were charged more than once, charged in error, or experienced a technical issue that prevented delivery of the Service, contact us so we can investigate the transaction.

How to Request a Refund

Email support@paperbananaai.net from the email address used for the purchase. Include:

• The account or purchase email address
• The purchase date
• The order, invoice, or transaction identifier
• A short description of your request

We may ask for reasonable information to verify your account, payment, and eligibility before making a decision.

Review and Processing

If a refund is approved, we will submit it to the original payment method. The time for a refund to appear depends on the payment provider, bank, card issuer, or other financial institution and is outside our control.

Nothing in this policy limits any refund right that applicable law requires. We may also address duplicate charges or confirmed Paper Banana billing errors on a case-by-case basis.

Changes and Contact

We may update this policy when our Service, billing practices, or legal obligations change. The updated date will appear on this page.

Questions about refunds can be sent to support@paperbananaai.net or through our contact page.